FAQ's

WHY US ?

What a great Question. We have a really great product its that simple.

Shopping for certain household items has become so complicated we want to take the fuss out shopping. Some mattresses online are rolled up glorified foam, our mattress quality can rival any mattress that is currently on the market.  

We are an Australian Based Company and have created a great product at a great price.

 

HOW DO I UNPACK MY MATTRESS ?

Move your mattress to your desired room, take the mattress out of the box, be careful not to cut the mattress itself. Lie the mattress on the floor. Cut the outside bag making sure you do not cut the PVC mattress bag inside. Roll out the vacuum sealed mattress onto the floor or bed frame.


Carefully cut the vacuum bag and watch the mattress expand. Remove the mattress from the bag and allow the mattress to fully expand to its natural shape this may take several hours. Once it has expanded its time to enjoy your sleep with sleep series.

 

WHAT IF I AM NOT HAPPY WITH WHAT I HAVE PURCHASED?

We want you to shop with confidence and as such we have a generous returns and warranty policies, please refer to them under the Shop Now section on our website. If you have any queries or questions email our team at hello@sleepseries.com.au. We’ve got your back!

 

CAN I GET MY SLEEP SERIES MATTRESS BACK INTO THE BOX?

Our mattresses are compressed and designed to expand once opened. As a result, they cannot be compressed back into the way that they are packaged.

 

DO I NEED TO BE HOME TO RECEIVE MY DELIVERY?

We can leave your delivery in a safe place if your not home. Make sure you tick the box during checkout to allow permission for our third party delivery partner to leave your order in a safe place.

 

HOW DOES DELIVERY TAKE PLACE?

Our Mattress in a box are delivered by our third party delivery partner to your nominated address. For safety reasons and ensure our partners are COVID safe our courier partners are not allowed to enter your home or carry the items up flights of stairs.

If you live in an apartment block our courier partners may not be able to deliver our mattress directly to your front door, so please arrange for a friend or neighbour to assist you if you cannot carry heavy parcels. Our bed in a box does have wheels so they can be wheeled easily to your desired location.